Socials
Your last post went up three months ago.
Posts go up on your Facebook, Instagram and LinkedIn, written the way you'd say it, and comments and messages get answered too.
Use cases
What should come off your plate?
Each of these is one job: a moment where work usually slips through or piles up, and a result handed back to you. Yours might be here, or it might be something new.
Website
People visit your site, but nobody gets in touch.
Visitors get their questions answered on the spot, day or night, and the ones ready to buy leave their details for you.
Outbound
This week is busy, and next week looks empty.
New prospects are found every morning, each one gets a personal message from you, and every reply is handled until they book.
Inbound
A new customer reaches out when you're tied up with something else.
They hear back within seconds, however they get in touch, and the conversation carries on until the appointment is booked.
Missed call to Summit Roofing · 2:14 PM
Hi, this is Summit Roofing's automated assistant. Sorry we missed your call. Is this about a repair or a new roof?
2:14 PM · 8 seconds after the missed callgot a leak above the garage, need someone out this week
2:16 PMWe can do that. For a free leak inspection we have Thursday 9–11 AM or Friday 1–3 PM. Does either work?
2:16 PMThursday works. can you give me a ballpark on a full replacement?
2:19 PMYou're booked for Thursday at 9 AM. I can't quote a replacement by text. Mike will give you a number on the visit Thursday.
2:19 PM
Appointment booked
Owner notified
Every word logged
Illustration.
Preview only: placeholder number, not shown on the live site yet
Text our number and see for yourself: (555) 010-0000. It'll tell you it's automated.
Schedule
Someone cancels this morning, and the slot sits empty.
Every customer gets a confirmation, a reminder and anything they need to fill out before they arrive, and when someone cancels, the people waiting for a spot hear first.
Close
Someone was ready to go last week, and you haven't heard from them since.
They get followed up until they say yes or give you a clear no.
Support
A client texts a question while you're with another one.
They get a reply right away from your own guides, videos and FAQs, and anything it isn't sure of goes to your team.
Touchpoint
A happy customer could be buying more, but nobody's checked in since the work was done.
Every customer gets a check-in on a regular rhythm, and each one ends where it should: a review or a referral, something new worth adding, or their next visit booked. Anyone who seems unhappy comes to you first.
Nurture
Your contacts are full of old leads and past customers who've gone quiet.
They get something worth reading or an offer worth taking every month or so, written the way you'd say it, and anyone who replies gets picked up right away.
Brain
You're explaining the same thing to a new team member for the third time.
Everything your business knows (training videos, customer conversations, what's landing in your posts and emails) ends up in one place. Every agent works from it, what works in one job shapes the others, and your team can ask it anything.
Brief
You open five apps every morning just to see how the business is doing.
One short note is waiting before you start your day: what your agents did, what today looks like, and what needs you.
Every job works wherever your customers are: text, email, website chat, social messages, and phone calls with a voice agent.